Tenant FAQs

When must new tenants submit their inventory and condition form?

This form will be filled out by the tenant at move-in and is due back into our office within 48 hours of the lease start date.

How do I submit a maintenance request?

All maintenance request are required to be in writing. You will log in to the online portal to make all maintenance request. (For after hour maintenance emergencies please call 512.718.2424.)



What am I responsible for in terms of maintenance? 

1. Yard Maintenance (mow, edge & weed removal)

2. A/C filters must be changed monthly

3. Pest control inside and out

4. Light bulbs/fluorescent lights

5. Maintaining Smoke detectors

6. Reporting any major maintenance issues

Please check your lease for more information, or call our office; we'll be happy to help! 

What is the move-out process for tenants? 

Professional cleaning and carpet shampoo will  be required at move out. Receipts must be provided to the office. Keys will need to be arranged with office to be dropped off. 

What is the rental application process for new tenants?

We pride ourselves on working diligently to obtain the best qualified tenants for your property. Prospective tenants are required to submit a $75 application fee, along with a Texas Real Estate Commission Rental Application, their photo IDs, and copy of income verification. All future occupants over the age of 18 are required to submit a separate application. Applicants are required to read  our Qualifying Rental Criteria prior to submitting their rental application, and are notified of our rules and regulations, as well as our other policies. A full credit check and criminal back ground is obtained on each applicant, and work history and income is verified by paystubs, taxes, bank statements, and/or tax returns transcripts depending on type of employment. Rental history is verified by doing an eviction search and by contacting previous landlords. This research reveals if they have breached their previous leases and if any damage was done. If the applicant is a homeowner we verify there were no late pays on their mortgage for the past 2 years. If a previous landlord is not a company we cross reference the owners name with tax records and/or require their form to be notarized.

What is your pet policy?

A $400 non-refundable pet fee is due before pet occupies the dwelling. We require approved applicants to sign a Pet Agreement. Aggressive breeds are forbidden at the property, and include (but are not limited to ) the following: Rottweilers, Chows, Pit Bulls, Staffordshire Terriers, German Shepherds,, Great Danes, St. Bernards, and Doberman Pinscherss. Depending on landlord's insurance policy requirements, other breeds may be restricted.

Who is responsible for utilities?

Tenants are responsible for setting up utilities on the home, and are required to provide the office with the account numbers prior to their move-in.

Who is the responsible party in obtaining the mailbox keys?

Tenants are required to obtain their mailbox key from the United States Post Office. A copy of the tenant's lease and ID will be required for this transaction to take place. *Fees may apply.